IT and managed service providers.
Tickets sorted and answered faster, early warning on clients who are drifting, and follow-up from every email and meeting that does not get forgotten.
How can a managed service provider use AI to triage tickets, follow up on email, and spot clients about to leave?
Tickets pile up overnight, and the first hour every morning goes to triage. The same password reset and the same printer question land in the queue every week, while a real outage waits behind them. Clients rarely call to say they're unhappy. They just quietly stop renewing. Monthly reports take time that could go to the accounts that need attention. The team is quick at fixing things and busy all day, and still can't tell which clients are slipping.
What we build.
Customer Support Automation
Answers the routine requests clients send and sorts the rest by urgency and owner. Engineers spend their mornings on the real problems.
Churn Prediction
Watches ticket patterns, tone, and activity for signs a client is unhappy. The account manager hears about it well before the renewal conversation.
Inbox and Meeting Follow-Up
Sorts account managers' email by urgency, drafts replies for review, and turns meeting notes into follow-up. Clients hear back before a small issue becomes a renewal problem.
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