What we build: Connected customer data and segments across your store, email, text and ads. What your brand gets: Personalization: every customer gets the message that fits what they've done.
What we build: Lifecycle journeys for welcome, second purchase, replenishment and win-back. What your brand gets: More repeat purchasers, coming back sooner.
What we build: Cart, checkout and browse recovery that branches on cart value and history. What your brand gets: Higher conversion on traffic you've already paid for.
What we build: Audience and suppression rules for paid media. What your brand gets: Less ad spend on people who already bought.
What we build: Discount rules and a cap on messages per person. What your brand gets: Healthier margin per order and fewer unsubscribes.
What we build: A KPI dashboard and a living roadmap in your own tools. What your brand gets: Live proof of what changed, every month.
What your brand gets
Personalization: every customer gets the message that fits what they've done
More repeat purchasers, coming back sooner
Higher conversion on traffic you've already paid for
Less ad spend on people who already bought
Healthier margin per order and fewer unsubscribes
Live proof of what changed, every month
What we build
Connected customer data and segments across your store, email, text and ads
Lifecycle journeys for welcome, second purchase, replenishment and win-back
Cart, checkout and browse recovery that branches on cart value and history
Audience and suppression rules for paid media
Discount rules and a cap on messages per person
A KPI dashboard and a living roadmap in your own tools
We do the boring part: the data, the rules, the plumbing. You get the growth.
Reach helps you bring in new customers using what you already know about your best ones, instead of paying to reach people you're already serving.
Retain brings customers back with one rule set for who gets which message, so nobody gets three offers in a day or a win-back message they never needed.
Your tools don't agree with each other, and it's not always clear where your best revenue opportunities are. Decode is where we find out: your goals, your tools, and where the money is going. Any open questions get written down and taken back to the team.
Align
Align is where we agree scope, price, and access before any work starts. You get journey maps, a living roadmap, a review rhythm, and a plain answer on what happens if scope grows. At this stage we'll need access to your tools and accounts. We'll also open our communication system to you, so you can reach us any time outside of our review calls, and we answer the open questions from Decode.
Grow
This is where we build, prove it's working, and keep improving, with constant updates. There's no final handoff: we work as an arm of your team for as long as the work keeps paying, with a written update every week, a review every month, and a re-scope every quarter.
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